Apotheco Pharmacy Overland Park - Overland Park, Kansas

Rebecca Kurtz

We have had 2 scripts filled at Apotheco and the experience has been great. They offer pick up and delivery. The pharmacist took time to speak to me about the medications and answered all of my questions. I feel Jonathan went above and beyond! We will definitely be using Apotheco moving forward.

Danielle Hague

I got the prescription yesterday and it was delivered today at my door step at no charge. My dermatologist wasn’t sure how much this would cost me And I’ll be happy to report back to her that it was free of charge. She said that it was going to be a namebrand that they hadn’t come out with a generic yet. very pleased with the cost and efficiency of the delivery

Jordan Winter

Apotheco Pharmacy is so convenient! Along with their awesome delivery services, they have great customer service, an easy-to-use platform, and they sometimes include free samples of other products when they send my prescription. ❤️

Noah Tennyson

This pharmacy is amazing! The pharmacist Johnathon went above and beyond to ensure I got my diabetic medication before I ran out. He kept me updated throughout the process and even called me to see if I had questions on how to administer the injection once I received it. He was also to find a coupon which lowered my copay. I’m so happy to have found Apotheco in Overland Park. Thank you for having caring pharmacists like Johnathon to take care of complex medications!

Michael Abare

My wife left the big chain pharmacies because they could never seem to fill her order properly - ~15 RX's per month. Always fighting their auto-refill system, not getting straight answers when issues, a few flat out deceptions, and simply ongoing poor customer service even to the point of rudeness. She left and came to Perry Drug based on a doctor's recommendation. I resisted as I wanted the convenience of the larger chain pharmacies. That went okay until they messed me around a few times. I gave up and followed suit and went to Perry Drug. That was about a 12 to 16 months ago.

I must say with great confidence... It is a wonderful feeling when the pharmacy staff knows me and my wife by name. They know our health issues and have always taken care of us. They've have dealt with our insurance carriers and doctors as needed, they have offered rebates as they are available, they have gone out of their way in after hour scenarios to help us. They have made the RX world an easier place for us to navigate. We are ADDICTED to the great service we get from Perry Drug!!!

Lisa J. Nixon

I have been using this pharmacy for over a year and EVERY time I have a refill they have faxed it to the wrong number, not followed up with Dr. office and delayed my prescription. When speaking with manager "G" I was told I "couldn't be upset with them. It was my Dr.'s fault." Prior to this call I sat with my Dr. in her office and she showed my the refill sent 2 days before. Very unprofessional and rude. Zero customer service. I gave them so many chances. I'm done. Answering machine hangs up before you can leave a complete message. I found my prescription at Stark Edler Apothecary for $60 less.

Donna Y

I gave the review two stars since I was always happy prior to my experience yesterday. Long story short, I felt I was accused of not being truthful by two of your associates. They kept repeating they didn't see how my "issue" could happen (as there was no product in several of the "bubbles" that were supposed to contain the oral daily dose). I was asked to explained the issue twice on the phone prior to bringing the product in and again twice in the pharmacy after bringing it in. I told the staff it felt like I was having to prove myself which was not a good feeling. I ended up walking out as it was very humiliating for me after always having such good experiences over the last several years with no problems. All it would have taken was to replace the 12 sublinguals or even an apology for my time and trouble, and all would have been fixed - instead I was embarrassed and humiliated with other customers nearby. I hope this helps with customer service in a constructive way in the future and not making the customer feel like they did something wrong when it was obviously not my fault. Sincerely, Donna Young

RESPONSE TO OWNER 9/18/19
Dear Owner,
Thank you for taking the time to respond today. I have the feeling we will not come to a resolve since I will be once again be put in the position to be interrogated for “the why” of the problem. I had four conversations with your team already on Monday. I didn’t have the time or the perseverance to stay in the conversation any longer which is why I left. I did say thank you and said you could keep both packs for your further review. I never said I felt I was intentionally shorted products. Lastly, the liquid you mentioned was only on a small part of one of the two sheets I brought in as evidence, so why was the second sheet also missing product? Let’s just agree to disagree on the how or why it happened, and I'll pursue another compounding pharmacy in the area.

Mallory Ankrom

A little compassion and sensitivity goes a long way and is essential in the healthcare field. I will be transferring my prescription. The pharmacist and tech were rude and impatient with my questions regarding my prescription and my options when the compound was not covered by insurance. I left feeling unnecessarily upset and discouraged. I hope they read this and treat future customers with more patience and respect.