L & F Windows and Doors - West Park, Florida

A

If I could give negative stars, I would. My experience with L and F Windows and Doors has been nothing short of a complete nightmare. The quality of their work is extremely poor. They couldn't finish the roof installation properly and left the eave, fascia, and soffit unfinished. Just 2 years after installation, my roof is leaking all over the house. Experts say the shingles were installed wrong, and somehow, they managed to pass inspection. It’s beyond repair and needs a full replacement due to the poor installation, TOTAL DISASTER.

For the exterior doors, they installed a door that was unbalanced and had an incline. Additionally, they changed the contract terms after we agreed to reduce the use of materials.

The company refuses to take any responsibility for their faulty installation and has not responded to any of my attempts to contact them. Do yourself a favor and find another contractor – you'll likely find someone cheaper and much more reliable. Avoid L and F Windows and Doors at all costs.

Gia Rios

there is a huge misunderstanding. l& F Window does NOT manufacture their own windows If L& F stated they do, they are lying to you. They don't own a factory. They have 2 different manufacturers to complete the order They took longer than what they said it was going to take. We changed our windows and sliding doors from the whole house, it was a big project. We had an issue with one of the doors and it was a mission to get a hold of someone, when they finally answered they said they were going to take care of the issue but after 3 months of calling and texting back and forth they stopped responding and nothing was resolved, HORRIBLE company do NOT do any jobs with them!!!
If I could give them negative stars I would!

gillian smart

Installation went well however the design of the front window as a bit off. It resulted in a stress crack expanding across the entire window 109 inches. I began calling the company in 2021 it took one year before the could get someone (a supervisor)out to look at it. He said it said it was a stress crack and it would take 6 weeks to get it replaced. 4 more months went by. Everyone, I dealt with n longer worked there. I call and a really nice young man was going back and forth with me to get some resolution to the situation. I had to send photos of the stress crack and email it to them. After about 9 weeks of communicating with this very nice and helpful young man, I was told that they cannot replace the glass because too much time has passed and they can't do anything about it. This work was done through the Pace Program. I believe that the design of this window caused the crack and installation was definitely flawed. The time it took to get someone on the phone to come out and see what the problem was ate into the warranty period of this installation. In the mean time they have all my money. I WILL NOT RECOMMEND THIS COMPANY TO ANYONE. The employee turn over affects their ability to service their customers and this may be intentional on the part of the owners.

danielle

You want to talk about quality work and amazing customer service this is IT!! L&F changed all the doors and windows to impact when i bought my house in florida. everything went so well from measuring to delivering and installing. And when an issue arises with a scratched glass they immediately ordered a new one to replace it. Now this was done last year when materials was hard to get and delays were unpredictable and all along the way they were in communication and did all to push to get my replacement done. Moreover the staff…. everyone one of the people who came to my house made me feel i was spécial anything i asked or any question it was always yes we can do that. Now I was not use to this, not having to fight and insist. The work was done well and it looks beautiful. Everyone who comes to my house comments on my beautiful doors leading to the patio. And for me i feel safe knowing my impact doors and windows are of best quality and installed perfectly. I highly recommend them to anyone wanting to secure they home. it is a big expense and you want to know it is done right.

Ralph Abbott

I contracted with this company in January 2022, the contract was for 7 windows and 2 sliding doors. After 5 months in May they were to install all. No one showed. In July after over 55 phone calls, 50 unanswered and over 100 texts, someone finally called and set a July date. They installed 3 windows. They were so poorly installed we had to tarp over them to keep the rain out. After many, many more calls and texts a woman answered the phone and said all staff had quit or fired. After calling at least another 20 times, I was informed our windows are lost, they have no idea where they are and cannot do anything about it. I paid 40% upfront on a $18,000.00 order. It’s gone.
Do not use this company, it is a fraud. Even the salesman called me and said he is taking them to court for non payment of salary. I gave them a one rating, I wish there was a 0
R. Abbott

sasha grajales

Me encantó el trabajo y como
Quedó la
Puerta de mi casa , mi casa luce hermosa
Desde el día que llame para obtener toda la información que necesitaba siempre estuvieron presente y me brindaron con excelencia cada detalle , me encantó
Los recomiendo al máximo 100%

Kent Bonde

L&F isn't just about Windows and Doors but about their stellar roofing subcontractor, Roofs to Go. An absolute pleasure to have dealt with, from L&F's front-end sales team, Omer and Ariel, to our Project Manager Oren, not to mention their hard working roofing crew headed up by Jacob and Armando, who really exercised old school craftsmanship and care in installing new roofs on both the main house and our garage. Great communication all along and great flexibility and patience working through Covid-related permitting issues and numerous rain delays throughout the project. Highly recommended for all your roofing needs.

Barbara Oliver

I had the great privilege to meet and work with one of the most professional group of people from L& F Windows and Doors Manufacture. I was kept informed at all times and the project was done much faster than I expected! I would rate them a FIVE star team. I would recommend them to anyone as well as using them again. Thanks for your excellent service!!